Refund policy

Return & Refund Policy — Baxley Fragrances

1. Eligibility for Returns

• Returns are accepted only for unopened, unused products in their original packaging.

• Products must be returned within 14 days of delivery.

• Opened or used fragrances cannot be returned for hygiene and safety reasons.

2. Return Process

• To initiate a return, contact us through our support page or email with your order number.

• Once approved, you’ll receive instructions for shipping the product back.

• Customers are responsible for return shipping costs unless the item was damaged or incorrect.

3. Refunds

• Refunds are issued after inspection of the returned product.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping fees are non‑refundable.

4. Damaged or Incorrect Items

• If your order arrives damaged or incorrect, notify us within 48 hours with photos.

• We will replace the item or issue a full refund at no extra cost.

5. Non‑Returnable Items

• Opened fragrances

• Clearance or final‑sale items

• Gift cards

6. Exchanges

We do not offer direct exchanges. If you want a different product, please return the eligible item for a refund and place a new order.

7. Contact